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Frequently Asked Questions

MINIMUM AGE

The minimum age to enter the festival is 18 years and older.

DRESSCODE

There is no offical dresscode, but we would appreciate it if you put a little work into
your outfit, as this will only contribute to all the party fun! Access to the festival
ground can be refused or denied at all times. Clothes and/or other (visible) physical
appearances, which express an explicit policital, social movement or group, are forbidden.

MUSIC

Vestival is organized for thousands of visitors with their own unique stories.
Every story is as unbelievable as it is true and all of them embrace the entire
Vestival experience. Not only does this festival offer a broad and creative
program, musically, Vestival is all about live music by the biggest international stars.
But Vestival also brings an explosion of various electronic styles ranging from HIP HOP,
R&B, House, Dubstep, Trap and disco by the cream of international DJ’s from
Amsterdam, Paris, London and many more!

ENTERTAINMENT

With the best combination of different entertainment ingredients. We generate a night full
of incomparable amusement.

Can I bring a (video)camera?

As long as it’s not (SEMI) Professional audiovisual equipment, you can bring a digital camera. Our advice is to take as many pictures as you can! You’ll love looking at them again later. For official press you can send your accredation to info@vestival.eu

ZERO TOLERANCE

Vestival upholds a zero tolerance policy, which means that neither hard drugs nor
soft drugs or any kind of weapons are allowed at the festival. Don’t bring:
sound-recording equipment, glass containers, cans, drinks or food from home, flagpoles more than 2 centimeters in diameter and longer than 1.5 meter, umbrellas, parasols, walking sticks (other than crutches), weapons of any kind, laser pens, large aerosol cans (other than deodorant or perfume), stools or chairs. You can bring: Smartphones with photo and video, normal digital photo cameras without long zoom lenses, rain capes (these can also be bought at Vestival),
small deodorant / hair spray / perfume cans, chains to your pants or belts and other jewellery.

Food & Snacks

Of course we don’t want you to starve from hunger at the festival, so besides your favourite artists & deejays you also have a choice of a wide range of culinary delights.

ATM & Tokens

You need special tokens at Vestival. These tokens are for sale at different points across the festival area. The tokens can be paid for cash, debit and credit card.

TOILETS

Vestival wants everyone to enjoy the music and not whilst you are in a huge queue bursting for A ****! We aim to provide multiple restroom area’s with wooden floors underneath to surround all toilets. All of our facilities will be cleaned at regular intervals. There are also special fresh point’s at the festival site where you can freshen up. Please use the facilities as it’s forbidden to go anywhere else.

LOCKERS

You will find a locker available near the main entrance. It’s advisable to arrive early as more often than not the availability is limited later in the day. Fees for the lockers will apply. Lockers are manned by personnel to ensure that your goods are safe. But Vestival is not responsible for lost / missing items or theft.

FIRST AID

A team of paramedics and doctors will be present troughout the entire day at Vestival. If you need to bring medication to the festival, please ensure you have medical documentation/doctor’s report with you to show at the entrance and in case any medical staff. Your medicines have to be in the original package.

PHYSICALLY CHALLENGED PEOPLE

Physically challenged people and wheelchair users can make use of the special toilets and special parking spots. If you are physically challenged and/or are in a wheelchair and you wish to make use of these special facilities, please send a timely email to info@vestival.eu stating your name and address. You will then receive a confirmation letter with all the information you need. This is also the email address for other questions you might have.

MERCHANDISE

Festival and artists merchandising articles can be bought during Vestival. At the merchandising stalls you can pay with your atm card and with cash.

WHAT TIME DOES THE FESTIVAL START / FINISH

Vestival opens it’s gates at 12 AM – 12:00 (+1 GMT) and finishes at 11 PM – 23:00 (+1 GMT).

WHAT IS THE REFUND POLICY FOR TICKETS?

Unfortunately there is a no refund policy at Vestival. In extreme or special cases these
can be put under review.

WHERE CAN I SENT MY COMPLAINTS?

It’s our job to ensure that you have a great time from the start to finish. Any feedback,
queries or complaints should be sent to info@vestival.eu.

IS THERE PARKING?

There is parking near the Vestival ground. If you have busses or coaches please contact info@vestival.eu. For cars and other domestic vehicles you can arrive and pay on the day. We do advice you to come by public transport as the train station Amsterdam Zuid Oost is located within 10 minutes of walking from Arena Park.

IS THERE AN AFTER PARTY?

Vestival always wants to carry the party on! Check www.vestival.eu for updates on the official after party.

CAN I RESELL MY TICKET?

You are adviced against reselling tickets. Fraudulent resales and duplicates can not be claimed back.

CAN I EXCHANGE MY TICKET FOR A DIFFERENT CATEGORY AFTER PURCHASE?

Depending on our availability we will do our best to exchange where possible. Email us at info@vestival.eu

CAN WE BUY GROUP TICKETS FOR A DISCOUNT?

We do have group discounts for parties over 15 people. For further info email us at info@vestival.eu

ACCESS - IS THERE RE-ENTRY TO VESTIVAL?

Unfortunately no. For safety and crowd control there is no re-entry into Vestival.

WHAT TIME IS LAST ENTRY TO VESTIVAL?

You can enter with a valid ticket or purchase tickets anytime before the festival finishes at
11 PM (+1 GMT).

HOW DO I REGISTER FOR FASHION VILLIAGE?

Fashion villiage is an area dedicated to designers who showcase their designs and brands. We would love to hear from you, email us at info@vestival.eu

HOW DO YOU REGISTER FOR VOLUNTEER WORK?

Many hands makes light work. We are always looking to expans the team and are grateful
for anyone that wants to be a part of the Vestival movement. We are always overwhelmed
by the support but feel free to drop us a note at info@vestival.eu

WILL THERE BE TAXIS AVAILABLE AFTER VESTIVAL?

There will be taxi’s available at north side of the Arena.

MEDIA ENQUIRIES

Add media enquiries should be sent to info@vestival.eu

SPONSORSHIP ENQUIRIES

All sponsorship enquiries should be sent to info@vestival.eu

PRESS ACCREDITATION

All press enquiries should be sent to info@vestival.eu. Please ensure you send the details of your publication / agency.

WHAT IS THE NEAREST TRAIN STATION?

Nearest train station is Amsterdam Zuid-oost with a distance of 500 meters.

WILL THERE BE KISS & RIDE AVAILABLE?

Yes there will be a special kiss & ride available where somebody can drop you off.

WHAT IS THE NEAREST AIRPORT?

Nearest airport is Amsterdam Schiphol Airport (website).

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